Privacy Policy

Effective Date: 27/2/2026
Last Updated: 27/2/2026

1. Introduction

This Privacy Policy explains how Elhance Limited (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website: www.elhance.co.uk (the “Website”).

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, you can contact us using the details below.

 

2. Who We Are (Data Controller)

For the purposes of data protection law, the data controller is:

Elhance Limited
Charnwood Accountants The Point, Granite Way, Mountsorrel, Leicestershire, England, LE12 7TZ
Email: info@elhance.co.uk

 

3. What Personal Data We Collect

As this website does not provide user accounts or memberships, we collect limited personal data.

A. Information You Provide to Us

If you contact us via a contact form or email, we may collect:

  • Name
  • Email address
  • Telephone number (if provided)
  • Any information you include in your message
  • We only collect the information necessary to respond to your enquiry.

 

B. Automatically Collected Information

When you visit the Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visit
  • Referring website
  • This data is collected via server logs and cookies.

 

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate Interests – To operate, maintain and improve our website and respond to enquiries.

Consent – Where you accept non-essential cookies.

Legal Obligation – Where required to comply with UK law.

 

5. How We Use Your Data

We use personal data to:

  • Respond to enquiries
  • Provide requested information
  • Improve website functionality
  • Monitor website performance and security
  • Comply with legal obligations
  • We do not sell your personal data.

 

6. Cookies

Our website uses cookies to ensure it functions properly and to analyse usage.

Cookies may include:

  • Strictly Necessary Cookies – Required for the website to function.
  • Analytics Cookies – To understand how visitors use the site (if applicable).
  • Where required, we obtain your consent before placing non-essential cookies.

You can control cookies through your browser settings. A list of cookies on this website is shown on this page.

 

7. Data Sharing

We may share data with:

  • IT and website hosting providers
  • Professional advisers (e.g., accountants, lawyers)
  • Law enforcement or regulatory authorities where required

All third parties are required to respect the security of your personal data.

 

8. Data Retention

We retain personal data only for as long as necessary:

Enquiry data is typically retained for up to [12 months] unless ongoing correspondence is required.

Technical data may be retained in server logs for security and monitoring purposes.

 

9. International Transfers

If any of our service providers are located outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard Contractual Clauses
  • Other lawful transfer mechanisms

 

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Object to processing
  • Request data portability (where applicable)
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at:
info@elhance.co.uk

 

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you approach the ICO.

 

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

However, no method of transmission over the Internet is completely secure.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.